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Partner stories.

What’s it really like to partner with someone who’s genuinely invested in your success? Hear from our Broker Partners as they share their journeys, their businesses, and what it’s like working alongside Momentum.

Starting up

A Risk Worth Taking.

How Tom Taylor Launched Foxhall Risk Management with Momentum.

After nearly two decades in the insurance industry, Tom Taylor decided it was time to create his own path.

In September 2022, he launched Foxhall Risk Management in Suffolk. He was driven by a quiet ambition to build something truly his own, but also carried a fair dose of apprehension. Like many experienced account executives, Tom had long played a pivotal role in client relationships. However, stepping out as an independent broker was an altogether different prospect.

“It wasn’t that I was unhappy,” Tom reflects. “But when my former colleagues sold the business for the second time, it really made me think. They’d built something and realised the rewards. Why couldn’t I do the same?”

“They’d built something and realised the rewards. Why couldn’t I do the same?”

Tom Taylor
MD Foxhall Risk Management

From Comfortable to Courageous.

Tom had spent 19 years working his way from claims handling into commercial broking. He was deeply embedded in the business and regarded his team as more than just colleagues.

“It was hard to leave, not because I doubted my ability, but because of the emotional connection. There’s also this ingrained security in employment that’s hard to shake.”

The challenge was not just logistical. Tom had a six month notice period and covenant restrictions that prevented him from approaching past clients. This meant entering his first year with a limited ability to leverage long standing relationships. “That was tough. You go from knowing exactly who your next client might be to having to start from scratch.”

Coupled with financial uncertainty and the fear of failure, the mental load was significant. “I experienced real imposter syndrome. Even with all the experience I had, I questioned whether I could really do it on my own.”

A Timely Conversation.

The turning point came when Tom attended a confidential Q&A hosted by Momentum Broker Solutions, a session designed for brokers quietly exploring the idea of going it alone.

“It was incredibly reassuring,” he says. “I got to hear from people who had taken the same steps, and I realised I wasn’t alone. It wasn’t about Momentum trying to sell anything. It was about helping me ask the right questions.”

“What stood out about Tom was his honesty,” says Alistair Body, Business Development Director at Momentum. “He didn’t just want to start a business. He wanted to do it properly. Our role is to give brokers the confidence and tools from day one, but the ambition has to come from them. With Tom, it clearly did.”

Behind the Scenes.

Tom chose Momentum as his Principal to handle the regulatory, operational and broking support needed to get started. It was a decision that allowed him to focus on what he does best: building relationships and winning business.

“The Momentum team took care of all the back office essentials: compliance, systems, insurer agencies. Without that, I’d have lost weeks just trying to get going.”

The broking desk became an extension of his business. With a focus on commercial SME risks, including construction and manufacturing, Tom regularly needed access to a broad market and technical input on complex cases.

“Tom asked a lot of our Broking Team, and that’s exactly the kind of challenge we welcome,” says Matt Brunton, Broking Director. “He came to us with difficult placements, but he also had a clear idea of what his clients needed. We worked with him, not just for him. That partnership approach made all the difference.”

Independent, Not Alone.

While Foxhall is fully independent, Tom never felt like he was going it alone. Momentum’s network of brokers became an invaluable support system.

“Having that sounding board, whether it was Alistair, the broking desk, or other ARs, helped massively. You can’t underestimate the impact of having people to lean on when you’re making big decisions in those first few months.”

There were challenges, particularly in adjusting to a more self-directed routine. “The nine to five mentality doesn’t apply anymore. You’re constantly thinking about the business, where the next lead is coming from, what to improve. But you also have more flexibility. My work life balance is probably better now than it’s ever been.”

If I could change one thing, I’d have done it sooner. The fear held me back, but with the right support, it’s entirely achievable. The sense of ownership, the pride – it’s hard to describe until you’ve done it.

Looking Back and Ahead.

Today, Foxhall Risk Management continues to grow steadily, with Tom’s local reputation and personal service offering winning over clients in a competitive market. He is still building, but the foundations are strong, and the confidence that once wavered has grown with every new win.

“If I could change one thing,” Tom says, “I’d have done it sooner. The fear held me back, but with the right support, it’s entirely achievable. The sense of ownership, the pride, it’s hard to describe until you’ve done it.”

Tom’s advice for others considering change?

Simple. Back yourself.

Ready to talk? Let’s make a start.

If, like Tom, you’re thinking about starting your own brokerage, let’s talk. We see our broker partners as true partners – your success is our success, and we’re committed to helping you succeed.

The next chapter

A Local Broker.

Backed by a National Network.

After more than 40 years in insurance, Ian Madeley has built a reputation as a true community broker. Based in Rochdale, he launched Ian Madeley Insurance Broker in 2013 with a clear purpose: to provide honest, personal advice to local businesses and individuals. “I want to know who I’m dealing with. I want them to know me. That trust only comes through community,” Ian explains.

Ian’s style is straightforward. He’s not interested in running a call centre or expanding across the country. Instead, his focus is on relationships and long-term client support. “I’ve always been the local broker. People trust me, not just because of what I do professionally, but because of who I am in the community.”

“I want to be an insurance broker, not an administrator”

Ian Madeley

MD Ian Madeley Insurance Broker

Choosing the Right AR Environment.

Ian’s decision to become an Appointed Representative (AR) was a practical one. He had no desire to become directly authorised. “The admin, the cost, the compliance… I just didn’t want it. I want to be an insurance broker, not an administrator.”

Initially, Ian joined an AR principal he knew well. It worked for a time, but as the business evolved, cracks began to show. Service levels dropped, and delays began to affect his clients. “I gave it time, but eventually, the relationship no longer served my business. I needed a partner that worked as hard for me as I do for my clients.”

Why Momentum?

In 2018, Ian made the move to Momentum Broker Solutions. What stood out was the clarity of their model. Momentum is dedicated to supporting its Broker Partners and doesn’t run a competing brokerage. For Ian, that meant no conflict of interest and no distractions.

“Momentum just felt right. They weren’t trying to sell to me. They wanted to understand what I needed and support me in delivering it,” Ian says.

That support started from day one. Momentum’s team handled the migration smoothly and introduced Ian to systems and tools that allowed him to maintain his independence while gaining structure and efficiency. Most important was access to the Acturis platform, which gave Ian modern capabilities without needing to invest in his own system. “The technology has helped me run things more efficiently, but without ever changing how I deal with clients,” he says.

“Ian’s values are rooted in trust and service. Our job was never to change how he works, but to give him the tools and structure to do it with more confidence,” says Alistair Body, Business Development Director at Momentum.

Freedom, Focus and Flexibility.

The move allowed Ian to simplify his operations. Momentum supports him with broking assistance, compliance, insurer relationships and back office support. “I know I’ve got a team behind me. They may not be in my office, but they’re always there when I need them,” Ian adds.

That confidence means Ian can spend more time with clients, and more time living life outside of work. His family, charity work and sport are all priorities. “I’ve structured the business around the life I want. That only works because of the support Momentum gives me.”

“ARs have choices,” says Howard Pepper, Managing Director of Momentum. “We’ve invested in systems, people and a model that puts brokers first. That’s why independent brokers choose us. We provide the quality, consistency and trust they need to succeed.”

I’ve built something I’m proud of. With Momentum behind me, I can continue to grow it steadily and pass it on with confidence.

Looking Forward.

As Ian looks to the future, succession planning is on his mind. He wants to prepare the business for sale by the time he turns 65, ensuring continuity for his clients. “I’ve built something I’m proud of. With Momentum behind me, I can continue to grow it steadily and pass it on with confidence.”

Ian’s journey is a reminder that independent brokers don’t have to choose between autonomy and support. With the right partner, they can have both. In Momentum, Ian found a team that understands the value of independence and the importance of community. And in Ian, Momentum has a broker who embodies the very best of local service – thoughtful, honest and proudly rooted in his community.

Ready to talk? Let’s make a start.

If, like Ian, you’re thinking about changing Principals and moving to Momentum, let’s talk. We see our Broker Partners as true partners – your success is our success, and we’re committed to helping you thrive.

Going independent

From Corporate Broker to Independent Success:

Nigel Bartlett’s Journey.

“I just didn’t want to do it that way anymore”

Nigel Bartlett
MD Bartlett James

Nigel Bartlett spent over 25 years building a career at some of the world’s largest insurance brokers. He was a successful corporate broker, managing major commercial clients and rising through the ranks.

Despite his accomplishments, Nigel felt increasingly dissatisfied in the corporate environment. He longed for more autonomy, a closer connection to clients, and the freedom to do business on his own terms.

In 2018, that desire for independence led to a bold decision. Nigel left the security of a large brokerage and launched his own firm, Bartlett James Risk Solutions. This case study explores his journey from corporate to independent broker. It focuses on his motivations, the challenge of starting from scratch, and how Momentum Broker Solutions helped him turn his ambition into a reality.

A Corporate Career With Growing Frustrations.

Nigel thrived in global broking firms, gaining broad experience and handling high-value accounts. But as the market consolidated, he noticed the shift. “Somewhere along the line, the client has often been forgotten,” he explains. Bureaucracy increased, the culture changed, and he found himself constrained by rules that prioritised processes over service.

As client choice narrowed and team structures grew more rigid, Nigel began to question what it was all for. He saw talented colleagues becoming frustrated, and he knew the model was no longer working for him. “I just didn’t want to do it that way anymore,” he says.

The tipping point came one rainy Monday morning. Stuck in traffic on the M6, with what should have been a short commute already dragging on for over an hour, he made the call. “That was it. I’m not doing this anymore,” he said to himself. Later that day, he contacted Howard Pepper, Managing Director at Momentum Broker Solutions. The wheels were in motion.

Growing With Purpose.

Without a book of business to rely on, Nigel had to earn every client. He put in the hours, rebuilt his network, and offered a level of personal attention that larger firms often lacked. It worked. His reputation grew, and so did the business. Very quickly, Bartlett James surpassed one million pounds in gross written premium.

The broking support provided by Momentum became essential. “The team behind me at Momentum is outstanding,” Nigel explains. “They don’t sit in my office, but they feel like my team. I give input, they deliver, and it allows me to stay client-facing.”

“We see so many account directors who are tired of the corporate model,” says Howard Pepper, Managing Director. “They want autonomy, they want to make decisions, and they want to serve clients their way. We believe there is a better way. That’s what Momentum offers – a supportive platform for brokers who are ready to do it differently.”

A Fresh Start.

Nigel moved quickly. He reached out to a friend who had successfully built and sold his own brokerage, and he began laying the groundwork. A logo, a website, a bank account and an accountant were soon in place. After a summer break, he returned and launched Bartlett James. There were no legacy clients, no inherited accounts, and no shortcuts. It was a clean start. He would have to build it himself.

Nigel partnered with Momentum as an Appointed Representative. The team helped him register the business, set up systems, and gain immediate access to markets and insurers. He focused on finding clients and delivering personal service, while Momentum handled the compliance, systems, and broking infrastructure.

“Nigel had clarity and focus from day one,” says Alistair Body, Business Development Director at Momentum. “Our role was to let him do things his way and support him at every step.”

Nigel was clear from the outset. He wanted to create a business that prioritised client service over corporate protocol. Momentum provided the framework, the systems, and the expertise that allowed him to do exactly that.

“They don’t sit in my office, but they feel like my team. I give input, they deliver, and it allows me to stay client-facing.

Independence, Without Isolation.

For Nigel, the independence has been transformative. He chooses his clients, shapes his diary, and works how and when it suits him. “I work when I want to work or when my clients need me,” he says. That might mean early mornings and quiet afternoons, or handling urgent queries from a villa in Spain while on holiday. Either way, the business runs on his terms.

Of course, self-employment brings moments of solitude. Nigel admits he occasionally misses the office banter, but the flexibility and control far outweigh the trade-offs. “The banter was fun. The rest I don’t miss one bit.”

With Momentum providing the backbone of the business – from compliance to insurer access – Nigel can focus on what he does best. The corporate frustrations are gone. In their place is a business he owns, a lifestyle he controls, and a support team that shares his values.

Nigel’s advice for budding entrepreneurs?

Just do it.

Ready to talk? Let’s make a start.

If, like Nigel, you’re ready to leave the corporate world behind and carve your own path to success, let’s talk. We see our Broker Partners as true partners – your success is our success, and we’re committed to helping you thrive.